Frequently Asked Questions
Laundromat
What are your hours?
We are open from 7:00 a.m. to 11:00 p.m. The last wash is at 9:30 p.m.
Are you attended?
Yes, we have attendants on site between Monday - Saturday between 7:00 a.m. and 6:00 p.m.
Are you a coin or credit card laundromat?
Our machines take coins and there is a change machine and bill breaking machine on site.
Do you have large machines?
Yes. Our machines range in size from 20 pound machines to 50 pound machines.
Wash & Fold
What are your wash and fold hours?
You can drop off your laundry with one of our attendants Monday - Saturday between 7:00 a.m. and 6:00 p.m.
What products do you use when you wash my clothes?
We use only premium products when we launder your clothes.
Is there a minimum order?
There is a 10 pound minimum order.
Do you wash my clothes with other clothes?
No. We never wash or dry your clothes with any other customer's laundry.
What is the turnaround time for wash & fold?
Your laundry will be finished and ready for pickup in 24 hours.
Pickup & Delivery
When do you offer pickup and delivery?
We offer our pickup and delivery laundry service on Monday to Friday, between the hours of 8:00 a.m. and 6:00 p.m. On Saturday, our hours are 12:00 p.m. to 4:00 p.m.
What is the turnaround time for pickup and delivery?
Your clean clothes will be returned to you in 48 hours.
Is there a minimum order?
There is a $20 minimum order for laundry pickup and delivery.
How much does pickup and delivery cost?
If you sign up for weekly or biweekly service the price is $1.90/lb. If you just use our service from time to time it is $2.00/lb.
Do I need to be home when the driver picks up or delivers my clothes?
No, you can leave your laundry in a secure location (front porch, back porch, behind a fence, in an unlocked garage) but make sure to note it when you place your order so our driver knows where to find it.
How do I schedule an order online?
It is simple. Just click on the "Schedule a Pickup" Button in the upper right hand corner and create an account. It only takes a few minutes to enter your information and you can place an order for weekly, bi-weekly or as needed services.
Can I make a special request on how I want my laundry done?
Absolutely. When you place your order online there is a section called Preferences where you can specify things you want done every time that we do your laundry. There is also a section called Special Laundry Instructions where you can ask for something for this particular order. For instance if you want this particular load to be only washed in cold.
Is there a contract or long term commitment?
No, you can stop service at any time. We know that you will stick with us based on our excellent service.
When I schedule an order, how will I be billed?
Like other online services, we ask for your credit card when you place your order. Your card will not be billed until your laundry is completed and weighed.
What do I put my laundry in?
Please put your laundry in a laundry bag or in a trash bag and make sure it is closed properly so nothing falls out.
Can I put my pickups on hold while I'm on vacation?
Yes. You can suspend your pickup until you return from your vacation.